About the Client
The client is a conglomerate with 50+ growing businesses worldwide, a prominent player in the industrial flow measurement sector, providing high-precision flow measurement devices.
Challenges
The client faced significant challenges managing calibration, monitoring meters remotely, and ensuring operational compliance. Key issues included:
- Difficulty in securely validating remote calibration requests.
- Inefficient real-time monitoring of meters, leading to potential inaccuracies.
- Operational disruptions due to delayed alerts on device disconnections and calibration schedules.
- Complex management of user accounts, calibration histories, and repair logs.
These challenges resulted in increased downtime, compliance risks, and compromised customer satisfaction.
Outcomes
- Real-time meter monitoring and management solution, significantly improving accuracy and responsiveness.
- A streamlined calibration process using secure OTP-based validation.
- Automated alert system providing instant notifications for proactive issue resolution.
- Operational uptime of 99.95% and web application response time of less than 2 seconds.
- Improved compliance through comprehensive logging and reporting functionalities.
- Significant reduction in downtime and increased operational efficiency.
