How a Global Power Management Manufacturer Built a Shared Digital Foundation across Multiple Product Lines

About the Client

A global power management manufacturer that offers a connected product portfolio spanning UPS systems, power quality equipment, relays, drives, energy monitoring, and future connected products. As each product line added digital capabilities, leadership realized the growing need for a more scalable approach than building them independently, one product team at a time.

Business Challenges

As connected offerings expanded across UPS systems, drives, relays, and power quality solutions, multiple product teams began implementing similar capabilities independently. While each application addressed a specific business need, common capabilities — identity and access, dashboards, licensing, notifications, and asset monitoring — were increasingly being recreated across programs. Rebuilding them within every application was becoming difficult to sustain.

As product adoption increased, the challenge extended beyond monitoring assets. The platform needed to scale across four dimensions simultaneously:

• Product scale — UPS systems, drives, relays, power quality, and future products.
• Customer scale — OEM teams, distributors, partners, enterprise customers, and service organizations.
• Operational scale — assets, events, notifications, automations, and schedules.
• Experience scale — web, mobile, dashboards, widgets, and custom branding.

As connected offerings expanded across UPS systems, drives, relays, and power quality solutions, multiple product teams started building similar capabilities independently of one another. Each application answered a real business need, but the foundations they shared, identity and access, dashboards, licensing, notifications, and asset monitoring, kept being recreated program after program, and rebuilding them within every application was becoming harder to sustain with each new effort.

The Solution

Rather than implementing identity, licensing, monitoring, and experience capabilities independently across product teams, the organization established a shared digital foundation that could be reused across current and future applications.

Every new application inherited the same core capabilities, letting product teams focus on business workflows rather than rebuilding foundational services.

The foundation was delivered in five phases:

1. Multi-tenant architecture and organization hierarchy
2. Device onboarding and asset provisioning framework
3. Dashboard and widget standardization
4. Notifications, automation, and operational workflows
5. Licensing, entitlement management, and production rollout

Platform Capabilities

Identity & Access: User management, role management, organization management, and hierarchical structures, standardized once and reused across every application.

Licensing & Entitlements: Subscription management, feature access controls, license enforcement, and service eligibility, centralized instead of managed per product.

Monitoring & Operations: Asset monitoring, alarms and events, timeline views, and diagnostics, providing visibility across multiple asset classes and product families.

Experience Layer: A reusable dashboard framework, widget builder, mobile experience, and custom branding, enabling configurable views without custom development for every use case.

Automation & Governance: Notifications, scheduling, automation rules, and audit logging, standardized across applications for consistent operational governance.

Business Outcomes

With common services handling identity, licensing, monitoring, dashboarding, and customer management, product teams could focus on business functionality, and the platform now supports multi-product operations across 4M+ records at a 99.99% availability target, delivering new applications three times faster than before.

• Cross-portfolio asset integration across UPS systems, relays, drives, power quality equipment, and future connected products through a common operating model.
• Accelerated new application delivery, with product teams leveraging shared platform capabilities rather than rebuilding common services — 3x faster delivery.
• Service integration, with monitoring, diagnostics, notifications, and operational workflows integrated into a consistent customer experience.
• Multi-tenant customer hierarchy, supporting OEM teams, distributors, service partners, and end customers through a hierarchical access model.
• Centralized license management, with feature access, subscriptions, and service entitlements governed through a common framework.
• Reusable dashboard framework, enabling new dashboards, widgets, and customer experiences without redesigning foundational services.
• Operational governance, with audit logging, notifications, scheduling, and automation standardized across applications.
• Future product expansion, with new connected offerings able to leverage existing capabilities rather than creating independent foundations.

Why Flex83

The journey from siloed applications to a shared digital foundation left lessons that still guide the organization's strategy. Investing early avoids duplication, technical debt, and stalled growth, but only when the foundation is designed to scale across products, customer hierarchies, workflows, and user experiences together, because that is what true scale demands. 

Standardizing identity, licensing, monitoring, and dashboards frees teams to build business workflows instead of the basics beneath them, while consistent governance over access, entitlements, and audit logging earns lasting trust. And because a unified data and integration layer was built for what comes next rather than only for today, it keeps turning into value through sharper insight, and lets the platform absorb new products, services, and business models without starting from scratch.