Use Case · AI & Intelligence

Ship an AI assistant grounded in your operations data.

Operators, field techs, and maintenance engineers need conversational access to manuals, work orders, P&IDs, and live asset data. Building a production-grade RAG stack with vector embeddings, secure retrieval, and grounding takes months. Flex83 ships it as platform capability.

Diagram showing Field Tech Copilot querying pump issue and Grounded Retrieval on FLEX83 with knowledge components.
The Problem

A production-grade industrial copilot is harder than the demo.

The demo is easy. The production system — with tenant isolation, document security, citations, and live operational context — is what kills most pilots.

8–12 mo

DIY RAG build time

Vector index, chunking, embedding, retrieval, grounding, citation, eval, monitoring — eight production systems your team has to build, integrate, and maintain.

Industry analyst syntheses, 2024

70%+

Of GenAI pilots never ship

Industry analysts consistently report most enterprise GenAI pilots stall in production. The blocker is rarely the model. It’s the surrounding platform.

Gartner / IDC analyst commentary

$260K

Data isolation is non-negotiable

An OEM’s industrial customers won’t share documents. Your copilot has to retrieve from each tenant’s corpus — never another’s — with audit trails.

OEM customer requirements
The Platform Solution

The RAG stack, productized — with multi-tenancy built in.

Flex83 ships every primitive a production RAG system needs: Knowledge Hub for document ingestion, FlexVector for embeddings, Cortex AI for grounded generation, per-tenant document isolation, and audit-grade citations on every answer.

Your team builds the prompts and the product. Flex83 runs the retrieval.

Knowledge Hub

Ingest, chunk, and index PDFs, manuals, work orders, and structured data.

FlexVector

Production vector store with per-tenant isolation and metadata filters.

Cortex AI

Grounded LLM with citation, eval hooks, and configurable model backends.

Grounded Retrieval

Every answer cites the source document, work order, or live asset.

Tenant Isolation

Per-tenant corpora — no cross-tenant leakage, ever, by construction.

Audit Trail

Every query, retrieval, and answer logged for compliance and review.

How It Works

From document upload to grounded answer — in one platform.

A reference architecture for shipping a production RAG copilot on top of Flex83.

1
Ingest Docs

Knowledge Hub pulls manuals, work orders, and P&IDs per tenant.

2
Embed

FlexVector chunks, embeds, and indexes with tenant-scoped namespaces.

3
Retrieve

Cortex AI retrieves the right context, including live telemetry.

4
Generate

Grounded LLM produces an answer constrained to retrieved sources.

5
Cite & Audit

Citations link to source docs; the query is logged for compliance.

What You Can Ship

From AI demo to production copilot.

Three things that change when RAG ships as platform capability instead of project code.

Ship a branded copilot per customer

Per-tenant document isolation, per-tenant theming, per-tenant model behavior. Your customer sees your AI — not Flex83’s.

Trustworthy answers, not hallucinations

Grounded retrieval with citations on every answer. If the source isn’t in the corpus, the copilot says so — rather than inventing.

Live telemetry, not stale knowledge

Cortex AI retrieves both documents and live asset data. Operators ask “what’s wrong with pump P-204?” and get current state plus historical context.

Proven At Scale

Production AI on industrial data.

100%

Per-tenant document isolation — by platform construction

Cited

Every answer grounded in a retrievable source

Multi-model

Configurable LLM backends — not locked to one vendor

Audit-ready

Full query and retrieval log per tenant

Stop pilot-purgatory. Start shipping grounded AI.

Talk to a Flex83 platform expert about your industrial AI roadmap. We’ll walk you through Knowledge Hub, FlexVector, and Cortex AI — and what it takes to ship a production copilot per customer tenant.